Mobile workforce management
While in the field an employee can receive a complete overview of jobs or orders on his PDA or laptop, and choose which ones to accept. Since, the employee is online he can see all the information (address, instructions, special details etc.) concerning
While in the field an employee can receive
a complete overview of jobs or orders on his PDA or laptop, and choose which
onesto accept. Since, the employee is online he
can see all the information (address, instructions, special details etc.)
concerning
the particular job. When the job is done, the employee can
register goods and time used directly on the PDA or laptop, and fill out
service, inspectionand quality reports online. The employee
can also register time and product usage manually or with a barcode scanner.When the technician has entered all data,
it’s possible to print a receipt, invoice, delivery slip etc. and have the
customer sign directly on the PDA or laptop.
Key Business issue addressed
- Customer focussed process management.
