Leitstelle Tirol Selects Hexagon’s Computer-Aided Dispatch Solution for Statewide Command & Control Center

Dispatch system will help reduce response times and bolster public safety answering point (PSAP) command center.

Leitstelle Tirol GmbH, the statewide command and control center for fire, rescue and other emergency response services in the federal state of Tyrol, Austria, has chosen the industry-leading computer-aided dispatch (CAD) solution from Hexagon’s Safety & Infrastructure division to support call-takers and dispatchers and optimize public safety answering point (PSAP) processes.

“For more than a decade, Hexagon has supported the efforts of fire and rescue agencies across Austria,” said Bernd Noggler, managing director for Leitstelle Tirol. “We are excited to work closely with them to improve every facet of our operation – from call-taking and emergency handling to reporting and incident analysis.”

As the prime contractor for the project, Hexagon’s Safety & Infrastructure division will integrate the new CAD system with the rescuetrack geospatial platform by Convexis and the voice communications system by Strabag Infrastructure & Safety Solutions. An end-to-end solution with leading-edge spatial search, routing and unit recommendation and alarming functionality will be delivered. This will help to pinpoint an event’s location as quickly as possible, reduce response times and optimize use of the statewide fire and rescue fleet.

“Leitstelle Tirol is internationally known for their innovative use of CAD," said Nick Chorley, director EMEA public safety and security for Hexagon’s Safety & Infrastructure division. “We are honored to contribute to their legacy of providing quality emergency response for citizens and tourists.”

One of the most popular winter sports destinations in the Alps, the state of Tyrol is home to 750,000 citizens and hosts more than 49 million overnight stays each year. To support the needs of both citizens and visitors, Leitstelle Tirol currently receives more than 500,000 emergency calls and responds to over 350,000 incidents annually.

Hexagon’s Safety & Infrastructure division is the global leader in public safety and security, helping to protect 1 in 12 people worldwide. Its public safety and security solutions work to improve the quality, accuracy and availability of critical information – increasing performance and productivity while simultaneously reducing the total cost of ownership for mission-critical IT investments.