Narrowband  |   Broadband  |  2024-10-25

Belo Horizonte City Hall Streamlines Integrated Management Of Incidents And Operations with Motorola Solutions

Source: The Critical Communications Review | Gert Jan Wolf editor

The new system supports 1,200 public agents from the Municipal Civil Guard (GCM), Mobile Emergency Care Service (SAMU), Civil Defense and Inspection, Traffic and Transportation institutions.

The Belo Horizonte City Hall has chosen  Motorola Solutions’ (NYSE: MSI) digital mobile radio (DMR) communication system for its Integrated Operations Center (COP-BH). The new system supports 1,200 public agents from the Municipal Civil Guard (GCM), Mobile Emergency Care Service (SAMU), Civil Defense and Inspection, Traffic and Transportation institutions to collaborate and coordinate urban services for Belo Horizonte's 2.7 million inhabitants.

“By implementing Motorola Solutions’ digital radio technology, we have seen a turning point in our operations,” said Georgia Ribeiro, director of the COP-BH. “The new solution allows teams to communicate more effectively across daily activities, but also in critical situations and during large events, such as Carnival, which sees about 4 million  people over four days of celebration.”

COP-BH utilizes an integrated GPS application, called SmartPTT, which allows dispatch centers to quickly identify the location of field agents and redirect them to where they are most needed, helping to provide a more agile and efficient response.

“The more agile the response to critical events, combined with increasingly efficient coordination, the greater the chances of a successful operation,” said Ribeiro. “In situations of heavy rain, for example, we know the location of the teams and we can communicate in real time. This difference promotes agility and efficiency in emergency care for people in Belo Horizonte.”

COP-BH has also implemented WAVE PTX, a broadband push-to-talk service, interoperable with Motorola Solutions’ DMR radio system. The service enables users to communicate seamlessly via voice, data and video across a variety of devices and networks and to share talkgroups with users of the radio system.

“Technology plays a vital role in helping our communities to be safer,” said Gustavo Daza, MSSSI vice president enterprise sales, Motorola Solutions Latin America & the Caribbean. “Making technology that helps Belo Horizonte respond more quickly and efficiently in critical moments is part of our commitment to protecting people, property and places across the globe.”