Hamilton County Successfully Implements TriTech Inform CAD and Mobile
Hamilton County Emergency Communications District in Tennessee successfully implemented Inform CAD and Mobile in November of 2016, the final step in an upgrade of their emergency communications and response technology.
The new technologies in place at Hamilton County, TriTech 911 installed in 2014, Inform CAD, and Inform Mobile, provide the County with a modernized communications solution to improve the delivery of services to its citizens.
John Stuermer, Executive Director, Hamilton County Emergency Communications District
“In order to continue to provide a premium level of service to our community, it is important to upgrade our technology. We are very excited with the possibilities that our new emergency communications platform, one of the leading solutions in the industry, will provide us in terms of minimizing response times and improving responder safety. The strong partnership between the personnel of Hamilton County and TriTech allowed us to get to this point successfully. There is a learning curve when transitioning to a new system, but I was really impressed with how smooth, technically and functionally, the go-live went. It was a true collaboration that resulted in the smoothest implementation and software go-live that our team has ever experienced.
Only three weeks after the go-live for the new CAD system, Hamilton County experienced a very tragic school bus accident which required a mass response from emergency responders in Hamilton County and surrounding counties. Hamilton County Unified Emergency Communications was able to very effectively manage this major incident without problems using the new CAD and Mobile CAD. This is a great testimony to the stability and functionality of the Inform CAD platform as well as the great training provided to our Telecommunicators by TriTech.”
Nasim Golzadeh, Vice President, Operations, TriTech Software Systems
“Successful implementation of our public safety solutions is a very collaborative effort between TriTech and the customer, and Hamilton County has been an excellent partner for us during each implementation. Their IT and operations teams worked very closely with TriTech’s team, and showed a tremendous amount of support, engagement, and ownership throughout the process. As they are now operational on the Inform Suite, Hamilton County will be able to leverage the rich layers of information throughout the emergency response and reporting workflow to enhance their delivery of services to their citizens as well as improve the effectiveness of their operations.”
