RapidDeploy’s Nimbus CAD selected as part of COVID-19 crisis response plan for the 10-County Minneapolis/St. Paul Metro area

Unfortunately 9-1-1 communications centers across the US already face staffing shortages and now the COVID-19 pandemic puts incremental pressure on 9-1-1 operations everywhere. Having an adaptive PSAP crisis response plan can help emergency response leaders manage remote operations and continue to achieve the same levels of efficiency and effectiveness. This is why the Metropolitan Emergency Services Board (MESB), in close collaboration with its stakeholder agencies and the State of Minnesota Department of Public Safety, developed a regional support plan for its region that includes Anoka, Carver, Chisago, Dakota, Hennepin, Isanti, Ramsey, Scott, Sherburne, and Washington Counties, and the City of Minneapolis. After evaluating potential on-premise solutions, MESB realized that they would be too cost-prohibitive to procure, re-purpose, configure, and roll out to a diverse user group that is currently running disparate dispatch systems both in the PSAP and the mobile units. The cloud-native RapidDeploy Nimbus CAD solution could meet their agencies’ needs.

“Given the COVID-19 pandemic, the MESB felt it was important to have a regional continuity of operations plan to allow all 9-1-1 calls in the region to be answered and dispatched, even if one or more PSAPs in the region had to shut down due to staff in self-quarantine, ” says Pete Eggimann, Director 9-1-1 Services for MESB. “The MESB chose to work with RapidDeploy because the region required a cloud-based solution that could scale up at a moment’s notice and work seamlessly across the region. Ultimately, in less than two weeks, a back-up regional CAD solution has been designed with best-in-class functionality, integrated with our 9-1-1 systems, that is also reliable and secure.”

https://www.rapiddeploy.com/blog/2020/4/27/nimbus-cad-selected-covid-19-crisis-response