New South Carolina 9-1-1 center gets NG9-1-1-ready with Solacom call handing solution
Florence County 911 has switched to an NG9-1-1-compliant call handling and management solution from Solacom for its new 9-1-1 center. The four-time South Carolina 9-1-1 Center of the Year chose Solacom’s Guardian 9-1-1 Call Handling solution to ensure its PSAP would be on the cutting edge of new technology. Solacom, with partner AT&T, installed 14 emergency and four administrative positions in time for staff to move into its new 13,000 square foot Emergency Operations Center on November 14. The changeover included complete on-site training for 48 staff including call takers, dispatchers, and administrative staff.
“Solacom has been outstanding,” says Mitch Fulmore, Florence County 911 Central Dispatch manager. “They installed all the backend software into the new building and set up the workstations the way we wanted them. All we had to do was move in. And the new system is easy to use. Our team really took it. If you can make it easier for them with no added stress, they’re able to learn quickly and get the job done better than before.”
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