Westermo to Provide Lifecycle Services for Critical Communication Data Networks

Global support services to enhance the design, maintenance and security of critical data communications networks.

Recently, Westermo, a manufacturer and vendor of data communications products and industrial Ethernet switches for mission-critical systems in harsh environments, introduced a suite of pre-packaged service agreements to assist transportation, utilities, manufacturing, and other industries in maintaining, securing, and enhancing data communications networks throughout their lifetime.

The escalating dependence on data communications for the functioning of critical applications elevates the significance attributed to dependability and protection. By capitalizing on Westermo's vast experience and specialized knowledge, organizations can enhance network performance and optimize operation availability.

Peter Ahlström, services product manager at Westermo:

Westermo has a deserved reputation for developing extremely reliable, energy efficient and secure industrial networking technology that is suitable for mission-critical applications. The need for more robust and reliable data communications continues to grow, but achieving this requires more than just state-of-the-art products. It is also essential to have a reliable and accessible partner with the right expertise to support companies throughout the lifecycle of their networks.

Westermo engineers possess a comprehensive understanding of the industry, which encompasses particular regulations and obligations. This expertise empowers them to devise, execute, and oversee network solutions for any mission-critical application, irrespective of the magnitude and intricacy of the undertaking. End-to-end solutions will be delivered by domain specialists with extensive experience, guaranteeing that networks are constructed with optimal performance, security, dependability, and scalability in mind.

Service agreements, which may encompass a particular installation, facility, or geographic area, comprise all-encompassing technical assistance. To aid in the mitigation of network outage, expedited response units are made accessible with priority status. Westermo will identify network vulnerabilities and implement corrective measures in order to combat cyber threats. Ongoing cybersecurity advisories are furnished, accompanied by the availability of a security incident response team that is prepared to offer prompt assistance when needed. The ultimate goal is to improve the performance and dependability of the network through the enhancement of commissioning, maintenance, and troubleshooting efficiency through in-person and online certified training courses.

Alice Frykberg, services and support manager at Westermo:

Many organisations lack the necessary in-house expertise to implement and maintain critical data networks. Westermo has a wealth of experience, which enables us to provide essential advice on implementation, operation and maintenance. The new service agreements allow our customers to leverage our expertise, enabling them to reduce the complexity of network design and ensure continued high levels of availability and performance over the lifecycle of the network.

Extended warranties assure a lengthy operational lifespan for Westermo hardware, which supports the service agreements. This contributes to the optimization of network availability, the mitigation of total cost of ownership, and the enhancement of sustainability via the optimization of material resources. Firmware updates enhance the Westermo WeOS operating system's functionality, security, and performance.

The New Service Agreements are accompanied by the Westermo Online Service Portal, which facilitates enhanced asset management. Facilitated access to consolidated information regarding deployed products enhances the efficacy of firmware updates and the management of spare parts. Additionally, the portal provides alerts regarding security vulnerabilities and new firmware releases prior to their public disclosure. This practice aids in optimizing network performance and mitigating the escalating menace of intrusions.