Exacom Delivers Advanced Recording System for Arapahoe County 911 Authority

The Arapahoe County 911 Authority has successfully implemented a new audio recording system provided by Exacom after a competitive bidding process in 2022. The new system records telephone and radio communications for five law enforcement dispatch agencies and one fire dispatch agency in the county.

Exacom was selected from six vendors to replace the aging system, which had been experiencing significant issues. The collaboration focused on meeting specific requirements, including off-network recording, file siloing by agency, and addressing a complex implementation schedule. Due to unforeseen delays, the project timeline was adjusted three times, with Exacom accelerating the final phase by three months to meet the Authority’s needs.

During the installation, Exacom provided support when issues arose, such as assisting with a Motorola P25 radio stream. A dedicated Exacom technician worked closely with all Emergency Communication Centers throughout the transition, ensuring smooth operation during and after the system changeover.

The new system ensures continued reliable service for public safety communications across Arapahoe County.

Exacom stated:

We are pride to deliver not only state-of-the-art technology but also the support necessary to ensure long-term success. We are honored to have partnered with the Arapahoe County 911 Authority, reinforcing the reliability and service that public safety agencies expect from their mission-critical systems.