HotelEXPERT Rapid Response

Our team understands that each hotel has a different “operational footprint” which is why we have refined our service offerings to reach customers ranging from small boutique hotels to large scale casinos across all market segments.

HotelEXPERT Rapid Response
Metromedia Software pioneered the Rapid Response concept for Hotel operations. Currently there are hundreds of hotels & resorts worldwide benefiting from faster guest response times, streamlined dispatching across multiple departments and real-time activity tracking. No matter how large or small the operation HotelEXPERT Rapid Response can help any operation:

• Increase Response Times
• Auto Assign Calls to Correct Department
• Improve Department Communications
• Increase Accountability
• Lower Maintenance Costs
• Reduce Staff Overhead and Labor Costs
• Build Guest Loyalty and Satisfaction
• View Operational Data in Real Time
• Take Immediate Corrective Actions
• Call Escalation & Manager Notifications