Motorola Solutions’ SmartIncident Bridges Dispatcher, First Responder Information Divide

SmartIncident makes rich incident information easier for first responders and dispatchers to share and access, lessening traffic on radio voice channels.

Motorola Solutions (NYSE: MSI) today unveiled SmartIncident, a new broadband-enabled application that lets dispatchers push critical incident information - including messages, images, videos and audio clips - directly to a first responder’s APX NEXT or APX N70 smart radio. SmartIncident makes rich incident information easier for first responders and dispatchers to share and access, lessening traffic on radio voice channels.

“We asked ourselves, ‘How much time could be saved if a first responder didn’t need to ask a dispatcher to repeat their transmission or go back to their car to check an incident detail? What if the information they needed to be successful at the scene was automatically surfaced on the smart radio they’re already carrying?’” said Scott Mottonen, senior vice president, Critical Communications Solutions at Motorola Solutions. “With SmartIncident, we are transforming how dispatchers and first responders communicate with one another on their radios, freeing radio channels for verbal updates that are truly mission-critical.” 

By changing the way dispatchers and first responders collaborate, SmartIncident enables more informed, efficient and effective incident responses. From the field, first responders can check who else is assigned to an incident, notify dispatch of their status and see on their radios dispatchers’ warnings of known hazards like dogs or notes like gate codes. From the command center, dispatchers can directly push vital information community members send to 9-1-1 to responders’ radios like a picture or the last known video footage of a missing child.

“From the routine to emergency moments, a first responder always carries their radio to stay connected,” said Col. James M. Wolfinbarger, director of the Public Safety Industry Team at Motorola Solutions and retired Chief of the Colorado State Patrol. “SmartIncident takes essential incident information and makes it portable on their most trusted device, saving them a trip back to their squad car or a call into their dispatcher and extending new accessibility to those on foot, bike or horseback.”

SmartIncident will be showcased at APCO 2024, with a variety of Motorola Solutions’ technologies like recently launched VESTA NXT and the PremierOne CAD web client, both of which offer 9-1-1 call takers greater flexibility, streamline workflows and push data to the edge into the hands of first responders. Join Motorola Solutions in Orlando through August 7 at booth 1001 or follow along at #APCO2024.