Nedaa renews SLA for Dubai Metro’s Green and Red lines supporting NBR and TETRA communications

Professional Communication Corporation - Nedaa, a trusted and reliable choice in the field of wireless communication supply in Dubai and Northern Emirates, has revealed that it has renewed its Service Level Agreement (SLA) partnership with Serco, an international service company supporting governments, agencies and the private sector to improve their services, overcome challenges and achieve strategic goals. The renewed five-year SLA ensures the continued provision of highly-effective, fully efficient, world-class communications solutions for the operations of Dubai Metro.

Under the terms of the SLA, Nedaa will be tasked with providing service support and maintenance of the Narrow Band Radio (NBR) System Network Elements and Radios utilized across the red and green lines of Dubai Metro. The company will also be providing the necessary radio equipments that are essential for the railways operations like the TETRA Base Stations (TBS), Dispatch units, Radio Terminals, TETRA Mobile Radios (TMR) and repeaters—along with regular maintenance checks of the units being used. Nedaa will also provide Serco with a monthly performance KPI analysis, which includes fault reports, disturbance reports, planned maintenance notifications and consultancy services. To help further reinforce the communication needs of Dubai Metro, Nedaa has also established a 24/7 Network Operations Centre (NOC) in order to address any communications-based issues and concerns.

“Nedaa and Serco’s strategic partnership has successfully evolved throughout the years and the renewal of this SLA demonstrates the strength of our ties with them,” said Mansoor Bu Osaiba, Deputy Chief Executive Officer, Nedaa. “We understand the essential role of a communications system across critical operations, especially for Dubai Metro, which transports thousands of commuters every day--from early morning to late evenings. To help ensure a smooth run of their daily operations, Nedaa aims to provide their essential personnel with only the best communications equipments and solutions, which not only reinforces their operations but also guarantees the continued flow of communication among stations and their head offices.”

Meanwhile, Serco's responsibilities under the partnership include monthly technical meetings with Nedaa to address any issues and demands made by Dubai Metro. The renewed SLA is a reflection of Serco's long standing commitment to provide comprehensive transport solutions to local authorities, government departments and commercial enterprises around the world.