Renaissance Seoul Hotel enhances guest experience with Motorola Solutions

Motorola Solutions, Inc. (NYSE: MSI), a leading provider of mission-critical communication solutions and services for enterprise and government customers, announced today that Renaissance Seoul Hotel has adopted Motorola Solutions MOTOTRBO TMSL1K digital radios and hotel guest response application, Guestware solutions. As part of an upgrade from its analog-based communications system to a digital system, hotel staff communications and task management are greatly enhanced for consistent customer service quality. Lotte Data Communication Company, the distributor for Motorola Solutions digital radio solutions, was responsible for the design and implementation of the system.

Today, the Renaissance Seoul Hotel is able to connect with guests and in many cases, deliver what they want even before they ask. This level of customer experience was previously not possible or very limited with their analog communication system. In addition to voice communication, hotel staff can now enhance their team communications with applications that increase the efficiency of task management. Working with the MOTOTRBOTM radios, the Guestware solution allows every customer service request to be quickly and accurately delivered to onsite staff from the hotel's 'Delighted to Service' (DTS) dashboard, and right through the process and the completion of tasks.

For instance, a message sent from the DTS dashboard to room or equipment management team members to handle a customer request will be displayed on the staff's MOTOTRBOTM SL1K digital radio. Once the message is transmitted, the hotel staff can confirm receiving the task and report back to the DTS dashboard immediately using MOTOTRBOTM SL1K radio upon completing the task.

Through the task completion messages sent back to the DTS dashboard, Renaissance Seoul Hotel is able to analyze the duration of time required to complete tasks. The analysis can then be used to evaluate staff performance and check for any difficulties in managing tasks. Renaissance Seoul Hotel expects the newly adopted system to greatly improve and contribute towards a more effective workforce as well as increase customer loyalty from greater customer satisfaction.

Style and functionality are both present in the MOTOTRBOTM SL1K digital radios which Renaissance Seoul Hotel has adopted. It allows for fast and secure communications and is small, light and comes in a discreet form factor that is suitable for workers who need to constantly communicate to provide customer services in moments that matter. The radio delivers loud and clear audio with up to 40% enhanced battery life performance, twice the number of available channels and support for various applications to improve work productivity.

The MOTOTRBOTM SL1K is the world's thinnest, lightest Digital Mobile Radio (DMR) portable, where style and function meet, and is designed to meet the communication needs of business users and executives in industries such as hospitality, services, security and airlines.

SUPPORTING QUOTES

Simon Bell, general manager of Renaissance Seoul Hotel

The Motorola Solutions MOTOTRBOTM SL1K digital radio with Guestware solution has greatly increased the satisfaction level of the guests visiting the Renaissance Seoul Hotel as well as the productivity of our staff members. We can now look forward to provide personalized guest experience and hope to generate more loyal customers through a more convenient and efficient work environment for our staff.

Kunsang Choi, country manager of Motorola Solutions Korea

Motorola Solutions is very excited to support the Renaissance Seoul Hotel, which provides one of the best quality services, with our MOTOTRBOTM SL1K digital radios. We expect the need for digital radios with sleek design and great capabilities to increase much more, particularly in the hospitality and services sectors. Motorola Solutions will continue to provide communications solutions to help our clients be their best in the moments that matter.