Zetron’s MAX Call-Taking Adds Text-to-9-1-1 Functionality

At this year’s National Emergency Number Association (NENA) conference being held in Indianapolis June 11-16, Zetron will be demonstrating its MAX Call-Taking system accepting Text-to-9-1-1 calls. The demos will highlight the ease with which the system handles both text and voice calls. The ability to handle Text-to-9-1-1 calls is becoming increasingly important because it allows 9-1-1 centers to accept message formats that their constituents routinely use and might prefer. It also allows users to text a 9-1-1 center when it might not be safe to place a voice call.

MAX Call-Taking Text-to-9-1-1 functionality also provides the following:

• It can process both text and voice calls on the same call-handling equipment. This is because MAX Call-Taking is an integrated solution designed to support Text-to-9-1-1 over the ESInet.
• The system can be configured to allow call-takers to answer a voice call while processing a text session.
• Multiple message sessions can be processed at the same console. This enables call-takers to handle multiple text sessions simultaneously.
• Customized canned messages can be created in MAX Call-Taking and used to respond to Text-to-9-1-1. Call-takers can use these canned messages to improve the speed, accuracy, and consistency of their text call handling. MAX Call-Taking’s unique way of sorting and categorizing these messages simplifies call management.

 “We’re excited that MAX Call-Taking has achieved this level of NG9-1-1 implementation,” said Alice Johnson, Zetron’s product manager for MAX Call-Taking. “MAX Call-Taking’s unique way of sorting canned messages is an example of how the system’s Text-to-9-1-1 functionality was designed with the call-taker in mind.”