Inrico Replaces DMR with a PttoC System for City Mall Security Communications in Amman

City Mall, situated in the heart of Amman, Jordan, represents the top shopping destination covering 160,000 m² (1,700,000 sq ft). With enormous daily footfall and complex geographical layouts, ensuring the safety of shoppers, commercial tenants, and residents is of utmost priority. Consequently, a reliable radio communication system with security and efficiency is sought.

The security department at City Mall previously relied on the DMR radio communication systems, which did not have the capability for increased usage coverage, resulting in security personnel's limited patrol and communication range. Sourcing and deploying repeaters and other infrastructure would entail costly investments. Additionally, using DMR radios requires multiple security licenses, and the application and renewal process is cumbersome and time-consuming.

Inrico's local dealer, Lucid Solutions, recommended and deployed the Inrico PoC radios T526 for City Mall's security team. With its push-to-talk over cellular capability, powerful, long-lasting battery, GPS positioning, and noise-canceling microphone, this broadband communication solution has significantly improved the communication and operational efficiency of the security team.

The new Inrico PoC radio system utilizes the mall's WiFi and cellular networks, enabling security personnel to communicate with individuals within groups over distances instantly, especially in areas where the narrowband network is not available. With just a simple press of the dedicated tactile push-to-talk (PTT) button, users can enjoy instant one-to-one and one-to-group communications within public network coverage.

Plus, managers can issue commands to on-site security personnel effortlessly through the PTT App installed on their smartphones, adding an extra layer of communication efficiency and flexibility.

The PoC radio system does not use the conventional radio spectrum; coverage is provided by broadband networks, so no license application forms. Using PoC radios only requires initial acquisition and fixed cellular data subscription costs. There is no need to invest in costly DMR radio system infrastructure, including repeaters, cabling, radio programming, etc. This significantly saves on both the initial setup costs and the complex maintenance costs later on.

 "Thanks to Inrico T526 PoC radios, we have greatly extended our mobility range both inside and outside the mall, and now we can stay on duty for longer periods of time," said the head of the City Mall security team. "The safety and efficiency gains from Inrico's PoC system are remarkable and show the value of choosing the right device to get the job done.”