GuestWare Enterprise
Anticipate Maintenance Issues
Preventing maintenance problems is every hotelier's goal. GuestWare's Preventive Maintenance system helps to do just that. It provides an efficient way to plan, record and analyze the maintenance of hotel guest rooms. It provides valuable data for project planning and room renovations and makes it easy to consolidate housekeeping, general cleaning and engineering preventive maintenance under one management structure. The software ensures that each guest enjoys a clean, safe and maintenance-free stay.
GuestWare's Preventive Maintenance system facilitates the scheduling and monitoring of room maintenance. It installs with a recommended room preventive maintenance checklist which can be used to create unlimited checklists. Checklists define when a room is due for preventive maintenance and the tasks to be accomplished. After a room PM and inspection has been conducted, results are logged into GuestWare.
Define & Analyze Problem Areas
GuestWare's Preventive Maintenance system provides the ability to produce reports and graphs that enable continuous analysis of defects. Management summary reports ensure room preventive maintenance is being done on schedule. Reports also show those rooms that are past due for maintenance. Graphs can show defect counts by a specific room attribute, time period or section of a hotel.
Improve Maintenance Workflow
Ensuring all guest rooms and other hotel facilities are in working order is critical to guest satisfaction. GuestWare's Work Orders system provides the ability to prioritize and monitor necessary maintenance tasks to ensure the highest level of quality. It also helps improve work flow by providing a systematic way to track and analyze work orders. GuestWare's Work Orders system provides management with the tools it needs to better manage labor and product quality control.
GuestWare's Work Orders system provides the ability to enter, print, monitor and close work orders quickly and efficiently. Easy-to-use work order entry screens provide fast access to maintenance categories. GuestWare automatically tracks response time and provides a follow-up feature to monitor unfinished assignments. GuestWare also tracks the costs incurred from each work order.
Generate Powerful Reports
Using GuestWare's report writer, hoteliers can generate reports that detail work orders by incident code, average response time per incident and average response time per person. Reports also can be produced that detail closed and open work orders, and work orders outstanding. The work order summary report details what percentage of the work orders were closed within the hotel's priority goal.
