iTendant Guest & Tenant requests
Serve them well, with iTendant® and Guest Services.
Servidyne's iTendant - Guest and Tenant Requests is a Web-based property service solution that fully automates the management of service requests using the Internet and wireless handheld devices.
Let them know you care.
People are more agreeable knowing their requests will always be received and responded to in a timely manner. iTendant helps you by automating the opening, assignment, and tracking of the full array of guest and tenant service requests. From situations claiming "It's too hot in here," to requests like "I need more towels," we've developed and implemented solutions for thousands of owners and operators of commercial buildings, hotels, and resorts around the world.
iTendant - Guest Services
Servidyne has worked with some of the world’s finest hotels and exclusive five-star resorts. Our proprietary rapid response and work request system can be tailored to the unique needs of any hotel with our Guest Services program.
Servidyne's iTendant - Guest Services is a software application designed for the hospitality market to ensure guest satisfaction and lower operating costs. Guest Services combines front-of-house service with back-of-house management, improves guest request response and operational efficiency. This application streamlines the processes supporting the delivery of guest service, manages internal maintenance needs, and resolves both guest complaints and lost and found items.
Guest Response Services provides the following benefits to customers:
- Streamlines the process of tracking and managing guest service requests, including guest call-backs
- Ability to ensure completion and follow-up on service requests
- Improves guest satisfaction levels through faster response times
- Increases employee productivity
- More informative decision-making based on analysis of actual data for guest preferences, employee scheduling, inventory purchasing, in-room amenities, and capital expenditures
- Enhances the ability to pinpoint exact causes of repeat requests
Guest Services can be implemented with a centralized call center, or by any department on your property. Our rapid response module provides the ultimate solution for improving guest service and managing immediate maintenance needs. Plus, Servidyne provides ongoing support to assist our customers utilizing Guest Services for maximum benefit.
iTendant - Tenant Service Requests
Tenants can enter service requests online directly into the Servidyne iTendant system or they may choose to call them in, where an administrator can enter them into the system on their behalf. iTendant automatically generates a work order, routes it for any necessary approvals, and dispatches it appropriately. The request is then actively tracked through completion, streamlining the property management process for all parties involved.
By using Tenant Service Requests, our customers have experienced the following results:
- 50% reduction in service response times (from request through completion)
- 80% of requests are dispatched automatically
- 75% of requests do not require action by management after dispatch
- 80% of service requests are entered online, directly by tenants
Advantages offered by Tenant Service Requests are:
- Enhanced service to property tenants with accurate and timely response
- Time and cost reductions through cutting administrative workload
- Optimized maintenance staff productivity
- Integrated maintenance management activities by adding unscheduled service requests
- Increased visibility into building operations and service performance
- Improved accountability using analytical reports to track and measure key metrics
