North Wales Police to Deploy Hexagon’s Cloud-Based, Next-Gen Dispatch System

Advanced capabilities will expand communication channels, improve response and optimize resources

Hexagon’s Safety, Infrastructure & Geospatial division announced today North Wales Police will deploy Hexagon’s next-generation public safety solutions in the cloud. Hosted in Microsoft Azure, HxGN OnCall Dispatch and field mobility solutions will provide advanced call-taking and dispatch capabilities to link callers, dispatchers, managers and field officers for faster, more effective response. HxGN OnCall Analytics will enable data-driven policing by harnessing real-time and historical data for resource optimization and informed decision-making.

The North Wales Police control room averages more than 1,100 contacts per day and annually manages 80,000 emergency 999 calls, 250,000 non-emergency calls, 18,000 webchats and nearly 60,000 emails. Hexagon’s next-generation solutions will provide the control room with a seamless, user-focused service with an expanded range of channels for engaging with the public, including SMS, multimedia and more. Additionally, advanced analysis of operational data will enable more effective, efficient and informed use of resources.

Deploying SaaS versions of the HxGN OnCall portfolio will simplify system set-up, administration and maintenance, helping to reduce costs, optimize efficiency and increase focus on pertinent agency tasks. As a managed service, the technology will always be up to date, providing North Wales Police with the latest innovations and security updates.

Modern police service is becoming increasingly diverse and complex, necessitating a more sophisticated response,” said Paul Shea, call centre manager, North Wales Police. “To meet changing demands, we need modernized capabilities that will enable our agency to improve efficiency and effectiveness, adapt to new mission requirements and leverage burgeoning data resources to inform decisions and carry public support. Hexagon has been our trusted solution provider for 19 years, and we look forward to continuing our relationship with them.

North Wales Police was seeking an innovative, sustainable, resilient and adaptable technology,” said Maximillian Weber, senior vice president, EMEA, Hexagon’s Safety, Infrastructure & Geospatial division. “Deploying HxGN OnCall solutions in the cloud will allow them to harness data, easily connect systems and people and leverage next-generation technology to better meet their policing goals and future challenges. We’re proud to continue supporting North Wales Police in their mission to protect and serve the people of North Wales.

Hexagon’s industry-leading public safety solutions are deployed by thousands of law enforcement, fire and emergency medical services agencies around the world, helping to protect nearly a billion people.