Isle of Wight Ambulance Crews Gain New TETRA Terminals, User Guide
As part of the radio terminal refresh program within ambulance trusts in England, users on the Isle of Wight were the first to receive the new Sepura STP 9000 radio terminals in August.
Airwave has worked with the Isle of Wight NHS Primary Care Trust to deliver an end-user engagement program to their paramedics and ambulance crews.
As part of the radio terminal refresh program within ambulance trusts in England, users on the Isle of Wight were the first to receive the new Sepura STP 9000 radio terminals in August. The Airwave end-user program, designed to engage directly with users of the Airwave Service, was an opportunity to demonstrate the new functionality of the terminals, as well as provide a refresher on using the Airwave Service.
“We timed the visit to enable users to familiarize themselves with the new terminal, and with the Airwave end-user engagement team on site, they could answer questions and provide advice on best use,” said Paul Cassford, infrastructure manager, Isle of Wight NHS Primary Care Trust. “A user-friendly guide was also produced by Airwave, which is specific to our needs and shows how to get the best out of the new terminals.”
Feedback from users suggested that formal training should be kept to a minimum, as users were confident that the switchover would be seamless. As such, the organization made available a number of test radios supported with additional information informing users of the pending terminal changeover, the reasons for the change and timelines.
The trust has 130 users on the U.K. Airwave Network and 56 handheld terminals, two in every frontline vehicle and one on each of the transport patient service and rapid response vehicles.
