NICE Launches NICE Inform Intelligence Center at APCO2018
The NICE Inform Intelligence Center puts powerful near real-time analytical tools within reach of PSAP managers, making it easy to identify, understand, and address the factors that drive operational performance.
NICE announced the launch of the NICE Inform Intelligence Center, a public safety data analytics and visualization solution that presents PSAPs (Public Safety Answering Points) with actionable information and performance metrics to better understand underlying issues so they can continuously improve operational performance.
NICE will be demonstrating the Intelligence Center at Booth #529 at the APCO 2018 Annual Conference & Expo in Las Vegas, Nevada, August 5-8. The NICE Inform Intelligence Center builds on the already-powerful capabilities of NICE Inform Elite.
Chris Wooten, Executive Vice President, NICE, said, "Today, PSAP managers have to pull data from lots of different systems to compile metrics, and for all the manual effort, they still lack the in-depth insight needed to make real operational improvements. Now for the first time ever, with the introduction of the NICE Inform Intelligence Center, PSAPs have a single automated solution for compiling and tracking critical PSAP performance metrics. Metrics are continuously updated and presented on highly-intuitive dashboards, with drill-through links to underlying audio recordings for context. No other solution can provide that.”
The NICE Inform Intelligence Center puts powerful near real-time analytical tools within reach of PSAP managers, making it easy to identify, understand, and address the factors that drive operational performance. Leveraging GIS mapping, and data from Computer Aided Dispatch (CAD) and the NICE Inform Elite (multi-media recording) system, the NICE Inform Intelligence Center generates unprecedented insight into daily emergency communication center operations, illuminating problems that can impact service before they get out of hand. It breaks down the barriers of bringing together, analyzing and acting on operational, phone, radio, CAD and quality metrics – empowering PSAPs with a single view of the truth.
Web-based dashboards provide up-to-the-minute snapshots of key performance metrics that PSAP managers can use to gauge operational performance and improve service levels. Information is presented in easily digestible charts, graphs and maps, viewable on smartphones, tablets, desktops and wallboards.
