Edinburgh airport deploys Everbridge’s critical event management platform
Everbridge announced that Edinburgh Airport Ltd has implemented Everbridge’s Critical Event Management (CEM) platform to improve efficiency and streamline communications during emergencies. The system will replace and simplify multiple manual processes, speeding up the effectiveness of communication across operations from the emergency services team through to airlines, retail units and local agencies. Edinburgh Airport Ltd is Scotland’s busiest airport. It accommodates 14.3 million passengers each year and is growing steadily towards 20 million. 227 routes fly to 157 destinations around the world and the airport is worth over £1 billion to the Scottish economy. Like all large airports, Edinburgh’s responsibilities lie not just with passengers and staff but also with the multiple organizations and services that support its day-to-day operations. The airport had already made a commitment to improving critical communications as part of a focus on using innovation to streamline operations and enhance passenger journeys. To assess the effectiveness of its existing critical communications infrastructure, it undertook a review in-part based on recent critical events.
“There were two incidents that helped to shape our review of critical communications at the airport,” said Myles Grima, Senior Operations & Resilience Manager, Airport Operations & Assurance at Edinburgh Airport. “The first was a tram accident on our campus. While it thankfully only resulted in minor injuries, it caused disruption and restrictions to the tram service from Edinburgh City Centre to the airport. We also experienced a major Scottish Power outage which affected the airport, and this is always a threat to the smooth running of operations. Finally, we organized a counter-terrorism exercise involving over 20 organizations and 400 people. These three events gave us a huge amount of insight and enabled us to consider how technology could be used to improve our response overall.”
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