The Police Service of Northern Ireland Selects Capita to Deliver its New Command and Control System
Capita Communications and Control Solutions today announces that it has been awarded a contract to deliver its command and control system to the Police Service of Northern Ireland (PSNI), following a competitive tender process. Capita will implement ControlWorks, its next-generation solution for contact centre and control room operations, across PSNI’s three regional contact management centres. The contract is for an initial seven year term and incremental options to extend it to 17 years.
ControlWorks includes Computer-Aided Despatch and Customer Relationship Management functionalities, which help speed up the decision-making process for call handlers, improving overall response times to incidents. ControlWorks is proven to deliver significant operational benefits including the ability to assess and prioritise demand and risk at each and every point of contact with the public, streamlining call handling processes and markedly reducing the need to duplicate data entry.
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