MBTA and Transdev partner with Orion Labs for advanced communication, dispatch, & auditing

Orion Labs, the leading communication and automation platform for frontline workers, announced that Transdev will be implementing Orion to deliver their critical transport services as part of the response to the COVID-19 public health crisis in service to the Massachusetts Bay Transportation Authority (MBTA) contract, one of the largest public transit agencies in the United States.

Transdev is the operating partner for MBTA’s door-to-door paratransit service, The RIDE, an essential transportation “safety net” for seniors and the disabled to access essential services. Orion’s platform enables dispatchers to communicate with and manage hundreds of buses and vehicles while their dispatch teams are able to work from home. Transdev is using multiple Orion services including the Orion Dispatch Console, location services, and Orion’s advanced automation and workflow tools. Transdev is also automating their regulatory compliance by utilizing Orion message recording, archiving, and retrieval features.

“Greater Boston Area residents depend on The RIDE to access essential services,” said Jim Nihan, Manager of Paratransit Operations at MBTA. “Transdev chose Orion’s dispatch and cloud communication platform to ensure reliable public transportation and to protect the health of our customers and our contractor’s employees.”

“The MBTA RIDE service requires a modern, voice-first communication platform for their essential work,” said Gregory Taylor, CEO of Orion.“Orion’s real-time voice communication, context, and automation enables Transdev and MBTA to support a greatly increased level of service with improved efficiency and flexibility. Orion’s solution solves an urgent need for companies like Transdev when serving workers on the frontline. We are honored to be part of this important work to keep dispatchers, drivers, and customers safe and connected to critical services.”